Sur quelles plateformes travaillez-vous ?

Nos modèles d'analyse couvrent TikTok Shop, Mercado Libre, eBay, Shopify et Shopee. Certaines actions restent manuelles selon les plateformes.

L'IA aide à préparer un brouillon de défense que vous validez avant utilisation.

Est-ce légal avec l'IA Act ?

Oui, car vous restez maître de la décision finale. Notre modèle 'Full Review' respecte la réglementation.

Puis-je annuler à tout moment ?

Aucun engagement, annulation en un clic.

Mes données sont-elles sécurisées ?

Nous appliquons des mesures de sécurité adaptées : chiffrement, contrôle d'accès, stockage protégé et renforcement progressif de l'authentification.

From €79/month (Pro). Scale at €199/month.

Marketplace Dispute Management Software

Refundize is a software purpose-built for marketplace seller disputes. Unlike generic chargeback tools, we're designed for Amazon A-to-Z Claims, eBay Item Not Received cases, Mercado Libre reclamos, TikTok Shop disputes, and Shopify chargebacks. Our AI helps you prepare structured defenses and track every case.

Why marketplace sellers need a dedicated tool

Marketplace disputes differ from bank chargebacks. Each platform has unique rules, response windows, and evidence requirements. Generic chargeback software doesn't understand A-to-Z Claims or seller protection policies. Refundize is built for this.

Platform-specific rules

Each marketplace has its own policies, deadlines, and judgment criteria.

Required evidence

Marketplaces expect delivery tracking, customer communication, product photos.

High volume

Multi-platform sellers handle dozens of disputes monthly. Automation is essential.

Key features

AI dispute analysis

Automatic analysis of each claim with identification of strong arguments.

Defense generation

Automated drafting of structured responses aligned with platform rules.

Evidence builder

Collect and organize evidence (PDF, screenshots, videos) in a structured case.

Tracking & KPIs

Real-time dashboard with win rate by platform and trends over time.

Review Shield

AI-assisted analysis of suspicious reviews and contestation preparation.

Multi-platform

Amazon, eBay, Mercado Libre, TikTok Shop, Shopify, Shopee, Vinted Pro.

Supported platforms

AmazoneBayMercado LibreTikTok ShopShopifyShopeeVinted Pro

Use cases

✓Multi-account Amazon seller — Manage all A-to-Z Claims from a single dashboard.
✓Mercado Libre Brazil seller — Prepare disputes in Portuguese with AI adapted to Mercado Libre rules.
✓Shopify store owner — Automate Shopify Payments chargeback management.
✓TikTok Shop merchant — Respond quickly to claims with platform-specific evidence.

Security & compliance

Refundize applies appropriate security measures: data encryption, access controls, protected storage, and GDPR compliance. Your dispute data is not shared with marketplaces or unauthorized third parties.

Frequently asked questions

How is Refundize different from chargeback tools?

Chargeback tools (Chargeflow, Disputifier) handle bank disputes (Stripe, card payments). Refundize handles marketplace disputes (A-to-Z Claims, eBay cases, Mercado Libre reclamos, TikTok Shop).

Can I manage multiple platforms from one account?

Yes. Refundize centralizes all your disputes from Amazon, eBay, Mercado Libre, TikTok Shop, Shopify, and Shopee in one dashboard.

Is there a free plan?

Yes. Defense Pro Free-Risk gives you 3 disputes/month with no subscription. Review Shield Free Scan gives you 1 review analysis. Pulse Free gives you an instant score with 3 alerts. No credit card required.

What does it cost?

Plans start at €79/month (Pro) with 20 analyses. Scale at €199/month unlocks everything.

View plans and pricing→

3 free disputes, no commitment