Marketplace Dispute Management Software
Refundize is a software purpose-built for marketplace seller disputes. Unlike generic chargeback tools, we're designed for Amazon A-to-Z Claims, eBay Item Not Received cases, Mercado Libre reclamos, TikTok Shop disputes, and Shopify chargebacks. Our AI helps you prepare structured defenses and track every case.
Why marketplace sellers need a dedicated tool
Marketplace disputes differ from bank chargebacks. Each platform has unique rules, response windows, and evidence requirements. Generic chargeback software doesn't understand A-to-Z Claims or seller protection policies. Refundize is built for this.
Platform-specific rules
Each marketplace has its own policies, deadlines, and judgment criteria.
Required evidence
Marketplaces expect delivery tracking, customer communication, product photos.
High volume
Multi-platform sellers handle dozens of disputes monthly. Automation is essential.
Key features
AI dispute analysis
Automatic analysis of each claim with identification of strong arguments.
Defense generation
Automated drafting of structured responses aligned with platform rules.
Evidence builder
Collect and organize evidence (PDF, screenshots, videos) in a structured case.
Tracking & KPIs
Real-time dashboard with win rate by platform and trends over time.
Review Shield
AI-assisted analysis of suspicious reviews and contestation preparation.
Multi-platform
Amazon, eBay, Mercado Libre, TikTok Shop, Shopify, Shopee, Vinted Pro.
Supported platforms
Use cases
- ✓Multi-account Amazon seller — Manage all A-to-Z Claims from a single dashboard.
- ✓Mercado Libre Brazil seller — Prepare disputes in Portuguese with AI adapted to Mercado Libre rules.
- ✓Shopify store owner — Automate Shopify Payments chargeback management.
- ✓TikTok Shop merchant — Respond quickly to claims with platform-specific evidence.
Security & compliance
Refundize applies appropriate security measures: data encryption, access controls, protected storage, and GDPR compliance. Your dispute data is not shared with marketplaces or unauthorized third parties.
Frequently asked questions
How is Refundize different from chargeback tools?
Chargeback tools (Chargeflow, Disputifier) handle bank disputes (Stripe, card payments). Refundize handles marketplace disputes (A-to-Z Claims, eBay cases, Mercado Libre reclamos, TikTok Shop).
Can I manage multiple platforms from one account?
Yes. Refundize centralizes all your disputes from Amazon, eBay, Mercado Libre, TikTok Shop, Shopify, and Shopee in one dashboard.
Is there a free trial?
Yes. 3 free dispute analyses, no credit card required.
What does it cost?
Plans start at €19/month (Essential) with 20 analyses. Premium at €49/month unlocks everything.
3 free disputes, no commitment